April 16, 2020

Care protect: Better infection control for Client and Care Pro safety

N95 ventilating face mask PPE

During this extremely challenging time, we're working around the clock to meet our clients’ needs, help families stay informed on COVID-19 updates, and share recommendations on how to support the health and safety of our most vulnerable populations.

In response to the novel coronavirus, we’ve enhanced our system of infection controls to support the safety of our clients, their families—and the caregivers who serve them. Informed by public health guidelines and best practices, Care Protect is designed to help mitigate the spread of COVID-19, the seasonal flu, and other infectious illnesses.

care protect logo

Care Protect is our system of enhanced safety protocols for better infection control:

  • Expanded PPE Requirements and Training
  • New Pre-Visit Check for Care Pros
  • Many Additional Safeguards to Support Safety

Our top priority is always the safety and well-being of our clients. Care Protect ensures better trained and informed caregivers, new more rigorous protocols and procedures, continuously updated communications in this rapidly changing environment, and a pre-visit check built into our app—so no Care Pro starts a client visit without undergoing our enhanced infection control process.

Personal Protective Equipment (PPE) Requirements and Training

Since PPE is in short supply, we have a full-time team dedicated to sourcing and delivering hard-to-find items—including disposable masks that Care Pros will soon be required to wear for every client visit.

All Care Pros are required to wear masks and gloves when interacting with a client who exhibits any flu-like symptoms—and they’re trained on proper PPE usage by video. PPE continues to be a requirement for Care Pros when providing personal care, including bathing, toileting, or other activities where there could be contact with bodily fluids.


New Pre-Visit Check for Care Pros

Before entering a client’s home to start a visit, every Care Pro must answer multiple questions to be sure they’re feeling well and not at risk of exposing a client to infection. We also require Care Pros to agree to wash their hands before doing anything else at the start of the visit—and to contact us immediately if their client has any flu-like symptoms or has been in contact with anyone who tested positive for COVID-19.

Additional Safeguards to Support Safety

While the coronavirus is highly contagious, following key steps and safeguards helps to mitigate the transmission of infection while supporting safe care at home.

Restaffing Due to Illness - If a Care Pro is sick or has a fever, they must stay home—and we don’t penalize anyone for missing a visit due to illness. We’ll immediately notify you and begin restaffing the visit, and the Care Pro will be removed from any care visits and cleared to return to work in accordance with public health guidelines.

Thermometers - We’re working to make sure every Care Pro has a thermometer so they can do pre-visit temperature checks via Honor’s proprietary app before each visit.

Hand Washing - When arriving at a client’s home, our Care Pros are instructed via our app to wash their hands immediately before starting care.


- When using gloves to help a client with personal care, Care Pros are instructed to dispose of them immediately after use.

Post-Symptom Clearance - If a Care Pro has exhibited any flu-like symptoms and been taken off the schedule, they must pass our new, enhanced clearance process before returning to work, in accordance with CDC guidelines.

Increased Communication - In addition to our Care Notes sent after each visit, we’re sending clients frequent updates on our new policies and protocols to keep families informed.

With Honor, you'll get great Care Pros—and a greater feeling of confidence that we’re doing everything we can to support you and your loved one’s health and safety.

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